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Manage individual user limits and restrictions beyond the default plan limits. This allows you to customize specific users’ access without changing their plan.

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Overview

User limits provide granular control over individual users on your white label platform. You can override plan limits for specific users, giving them more or less access than their plan normally allows.

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Available Limit Types

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Count Limits

Numerical restrictions on resource usage:
Purpose: Maximum number of AI assistants user can createYour Custom Plans:
  • Free: 1 assistant (recommended)
  • Basic: 2-3 assistants
  • Professional: 5-10 assistants
  • Enterprise: Unlimited
Purpose: Maximum number of outbound campaignsYour Custom Plans:
  • Free: 1 campaign (trial)
  • Basic: 2-3 campaigns
  • Professional: 5-15 campaigns
  • Enterprise: Unlimited
Purpose: Maximum number of custom voice clonesYour Custom Plans:
  • Free: 0-1 voice (premium incentive)
  • Basic: 2-3 voices
  • Professional: 5-10 voices
  • Enterprise: Unlimited
Purpose: Maximum simultaneous callsYour Custom Plans:
  • Free: 1-2 calls (prevent abuse)
  • Basic: 5-10 calls
  • Professional: 20-100 calls
  • Enterprise: 500+ calls
Purpose: Maximum number of knowledge basesYour Custom Plans:
  • Free: 1 knowledge base
  • Basic: 2-5 knowledge bases
  • Professional: 10-20 knowledge bases
  • Enterprise: Unlimited
Purpose: Maximum phone numbers user can add (SIP/Caller ID)Your Custom Plans:
  • Free: 1 number
  • Basic: 2-3 numbers
  • Professional: 5-15 numbers
  • Enterprise: Unlimited
Purpose: Maximum custom mid-call toolsYour Custom Plans:
  • Free: 0 tools (premium feature)
  • Basic: 1-2 tools
  • Professional: 5-10 tools
  • Enterprise: Unlimited
Purpose: Monthly automation platform executionsYour Custom Plans:
  • Free: 100-500 runs
  • Basic: 1,000-5,000 runs
  • Professional: 10,000-50,000 runs
  • Enterprise: Unlimited

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Boolean Limits

Feature access controls (enabled/disabled):
Purpose: Access to embeddable web widget functionalityDefault: Enabled for all plans
Purpose: Access to multi-language assistant supportDefault: Enabled for all plans
Purpose: Access to no-code automation workflowsDefault: Enabled for all plans
Purpose: Access to create and manage custom dashboardsDefault: Enabled for all plans

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Setting User Limits

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Accessing Individual User Limits

Users Table Interface
Steps to modify individual user limits:
  1. Go to “Users” table in your administration panel
  2. Click “Edit” button on any user row to open their profile

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User Information & Access

User Information Settings
Manage basic user details and administrative access permissions. Basic Information:
  • Name: User’s display name
  • Email: User’s email address (used for login and notifications)
Access Permissions:
Purpose: Full administrative access to the tenant administration panelCapabilities:
  • Access all administration panel features
  • Manage other users and their permissions
  • Configure platform settings
  • View and manage all resources
When to use: For trusted administrators who need complete control
Purpose: Access to platform settings and configurationCapabilities:
  • Access administration panel settings page
  • Modify platform configuration
  • Cannot manage other users
When to use: For users who need to configure settings but not manage users
Purpose: Access to billing and payment informationCapabilities:
  • View billing dashboard
  • Manage payment methods
  • View invoices and payment history
  • Update billing information
When to use: For finance team members or accounting staff
These permissions only apply to tenant users, not the tenant owner who has full access by default.

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Enable Custom Limits

Enable Custom Limits Interface
  1. Enable “Custom Limits” to override plan defaults
  2. Modify any limit as needed for that specific user

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Configuring Limits

For Count Limits:
  • -1: Unlimited access
  • 0: No access/disabled
  • Positive number: Specific limit
For Boolean Limits:
  • Enabled: User has access to feature
  • Disabled: User cannot access feature

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Custom User Appearance

Custom User Appearance Interface
Customize what individual users can see and access on your platform, independent of your global appearance settings. Use cases:
  • Simplify interfaces for users who only need specific features
  • Beta test features with select users before enabling globally
  • Give API access to specific developers while hiding it from others
  • Create role-based interfaces without changing plans
Configuration:
  1. Enable “Custom Appearance” to override global settings for this user
  2. Check boxes to hide pages or features from this user
  3. Uncheck boxes to show pages or features to this user
  4. Checkboxes start with your current global settings as defaults
Available Controls: Pages:
  • Automation, Assistants, Campaigns, Leads, Tools
  • Phone Numbers, SMS History, API Keys
  • Knowledgebase, Conversations, Calls History
  • Blacklist, Your Phone Numbers, Create Custom Dashboard
Features:
  • Caller ID Button, SIP Integration Button
  • Calendar Integration, Carrier Costs
  • Web Widget, Secondary Languages, Dashboard Heading
User custom settings override global settings. If no custom setting exists for a feature, the user sees based on global configuration.
Custom appearance does not apply to tenant owners.

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Transfer Credits

Transfer Credits Interface
Credit Management:
  • Transfer credits from your white label account to user accounts
  • Add or remove credits from individual user balances
  • Monitor usage and top up accounts as needed
Additional User Management:
  • Impersonate user to make settings on their behalf
Quick Access: Click directly on any user row in the Users table to instantly open their profile and access limit configuration.

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Troubleshooting

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Common Issues

User can’t create resources:
  • Check current vs. limit usage
  • Verify limit type (count vs. boolean)
  • Confirm user is on correct plan
Limits not applying:
  • Clear platform cache
  • Verify limit configuration
  • Check for conflicting settings
Resource Impact: Unlimited settings (-1) should be used carefully as they can impact platform performance and costs.
User limits override plan limits. A user’s effective limit is always the user limit if set, otherwise the plan limit applies.