> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocalls.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Payment Management

> Learn how to manage billing and payments for your white label clients, including rate setting and usage tracking

With White Label, you're in control of how your sub-clients pay:

## 1. Payment Gateway Integration

* **Stripe** is common, but other gateways may be supported.
* Link your gateway in the White Label admin panel, so your brand charges the end-user.

## 2. Setting Rates

* You can define your own per-minute cost, phone number rental price, or monthly subscription tier.
* The difference between what your clients pay and Autocalls.ai's wholesale rates is your profit.

## 3. Usage Tracking

* Each sub-account's minutes, phone numbers, and campaigns are tracked.
* The system automatically calculates monthly usage and potential overages.

## 4. Invoicing

* Typically, you handle invoices to your sub-clients.
* Autocalls.ai bills you for the wholesale usage. You then mark up and bill your clients.

## 5. "Something went wrong" when users upgrade plan

If your users see a **"Something went wrong"** error when trying to upgrade their subscription plan, purchase credits, or rent a phone number, the most common cause is that **Stripe Tax is not configured** on your Stripe Connect account.

### How to fix it

Go to your **Stripe Dashboard** and configure Stripe Tax by following these steps:

1. **Go to [Stripe Dashboard → Settings → Tax](https://dashboard.stripe.com/settings/tax)**

2. **Set your head office address** — this is where your business is located. At minimum, you need to set the country.

3. **Choose a preset product tax code** — select the tax code that best describes what you sell (e.g., "General - Electronically Supplied Services" for SaaS).

4. **Select a default tax behavior** — choose one of:
   * **Exclusive** — tax is added on top of the price
   * **Inclusive** — tax is already included in the price
   * **Inferred by currency** — Stripe decides based on the currency

5. **Add at least one tax registration** — go to the **Registrations** tab and add the jurisdictions where your business is registered to collect tax. Without this, tax will calculate as `0.00`.

<Note>
  All four steps above are **required**. You can verify your setup is complete by checking that your tax settings status shows **"Active"** in the Stripe Dashboard. If it shows "Pending", check which fields are still missing.
</Note>

### Don't need tax collection?

If you don't need automatic tax calculation, contact support to disable it for your account.

### Stripe documentation

* [Set up Stripe Tax](https://docs.stripe.com/tax/set-up)
* [Stripe Tax for platforms](https://docs.stripe.com/tax/tax-for-platforms)
* [Tax Settings API](https://docs.stripe.com/tax/settings-api) — to programmatically check if your account is ready

***

**Note:** Keep an eye on high-usage sub-accounts to avoid unexpected bills. You can set usage caps or alerts to control risk.