> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocalls.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# GoHighLevel Issues

> Common GoHighLevel integration problems and solutions

This page covers common issues when using GoHighLevel integrations with Autocalls.ai.

## Appointment Scheduling Issues

### Missing API Key Error

**Problem:** Getting error "missing api\_key location\_id or calendar\_id for GoHighLevel"

**Solution:**

1. Go to [assistant settings](/ai-assistants/settings/prompt-and-tools#default-tools)
2. Navigate to **Appointment Scheduling** section
3. Click **Disconnect** to remove current GoHighLevel connection
4. Click **Connect** again to re-authorize
5. **Select an calendar** from the dropdown
6. **Click Save** to apply the configuration
7. **Verify** the connection shows as active after reconnecting

### Connection Problems

**OAuth Authorization Fails:**

* **Try incognito mode** to resolve authentication conflicts
* **Verify account selection** - ensure you selected the correct GoHighLevel account
* **Check permissions** - confirm you have admin access to the GoHighLevel account

### Calendar Not Appearing

**Calendars don't show in assistant settings:**

* **Refresh connection** by disconnecting and reconnecting
* **Verify calendar setup** in your GoHighLevel account
* **Check account permissions** for calendar access

### Booking Failures

**Appointments not being scheduled:**

* **Email Required:** Ensure the assistant has an email defined in [assistant settings](/ai-assistants/settings/prompt-and-tools#default-tools) and the lead has an email in inbound variables or from conversation. See [Email Requirement for Appointments](/ai-assistants/gohighlevel-scheduling#email-requirement-for-appointments) for detailed setup.
* **Test calendar availability** - verify the calendar has open slots
* **Check time zones** - ensure correct time zone configuration in both systems
* **Review assistant logs** - check call transcripts for booking attempts
* **Verify calendar settings** in GoHighLevel for booking restrictions

### Data Mapping Problems

**Lead data not syncing correctly:**

* **Verify field mapping** in automation platform
* **Check required fields** in GoHighLevel
* **Test with sample data** before live campaigns

## Getting Help

If these solutions don't resolve your issue:

1. **Check call transcripts** to see exactly what the AI attempted
2. **Test the integration** with a simple appointment booking
3. **Contact support** with specific error messages and screenshots

**Common Support Information Needed:**

* Screenshot of the error message
* Calendar configuration details
* Assistant settings configuration