> ## Documentation Index
> Fetch the complete documentation index at: https://docs.autocalls.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing & Managing Conversations

> How to view, filter, and manage your conversation history

Access and manage all your text-based conversations with your AI assistants.

## Accessing Conversations

1. Navigate to **Conversations (chat)** in your sidebar
2. View the list of all conversations
3. The badge shows your total conversation count

<Note>
  If you don't have any conversations yet, you'll see an empty state. Conversations will appear once customers interact with your [web widget](/ai-assistants/web-widget), [WhatsApp Business](/whatsapp/overview), or when you use [test chat](/ai-assistants/test-chat).
</Note>

<Frame>
  <img src="https://mintcdn.com/autocalls/kzikYatMGi6GwKII/resources/conversations-list.png?fit=max&auto=format&n=kzikYatMGi6GwKII&q=85&s=007c89825d6f5d4cb2101700f1677eca" alt="Conversations List View" width="1064" height="550" data-path="resources/conversations-list.png" />
</Frame>

## Conversations Table

The conversations table displays:

**Type:** Badge showing "Test", "Web widget", or "WhatsApp"

**Last Messages:** Preview of recent messages in the conversation

**Variables:** Variables collected during the conversation

**Message Count:** Number of messages exchanged

**Cost:** Total cost of the conversation

**Assistant:** Which assistant handled the conversation

**Started:** When the conversation started

**Last Activity:** Last message timestamp

## Filtering Conversations

Use filters to find specific conversations:

### By Type

Filter by conversation source:

* **Test:** Only test chat sessions
* **Web widget:** Only website widget conversations
* **WhatsApp:** Only WhatsApp Business conversations

### By Assistant

Select specific assistant to view only their conversations.

### By Date Range

Use the date range picker to filter conversations by creation date:

* Last 7 days
* Last 30 days
* Last 90 days
* Custom date range

## Viewing Conversation Details

Click on any conversation to view complete details:

<Frame>
  <img src="https://mintcdn.com/autocalls/kzikYatMGi6GwKII/resources/conversation-details.png?fit=max&auto=format&n=kzikYatMGi6GwKII&q=85&s=bced080f3536f3631424e744bf90b3c1" alt="Conversation Detail View" width="705" height="557" data-path="resources/conversation-details.png" />
</Frame>

### Info Section

View conversation details and metrics:

* **Type:** Badge showing source (Test, Web widget, or WhatsApp)
* **Assistant:** Which assistant handled the conversation
* **Customer Identifier:** Phone number (for WhatsApp) or session ID
* **Total Messages:** All messages in conversation
* **User Messages:** Messages that incurred charges
* **Total Cost:** Cost of the conversation
* **Created At:** When conversation started
* **Updated At:** Last activity timestamp

<Info>
  For WhatsApp conversations, you'll also see the customer's phone number and messaging window status (whether free-form replies are available or if templates are required).
</Info>

### Messages Section

Complete conversation timeline showing:

* User messages and assistant responses
* Message content and timestamps
* Chronological conversation flow

### Variables Section

Variables collected during the conversation:

* Pre-chat form data
* Variable names and values

## Managing Conversations

### Deleting Conversations

Remove unwanted conversation records:

1. Select conversation(s) from the table
2. Click the delete action
3. Confirm deletion

<Warning>
  Deleting conversations is permanent and cannot be undone. The conversation history and all associated data will be permanently removed.
</Warning>

### Bulk Actions

Manage multiple conversations at once:

* Select multiple conversations using checkboxes
* Apply bulk delete to clean up test conversations

## Sorting

Click column headers to sort conversations:

* Sort by creation date (newest/oldest first)
* Sort by cost (highest/lowest)
* Sort by message count
* Sort by last update

## Best Practices

* Review conversations regularly to improve assistant responses
* Delete test conversations to keep data clean
* Monitor conversation costs and token usage
* Use filters to find specific conversation types

## Next Steps

* Set up [web widget](/ai-assistants/web-widget) to collect more conversations
* Connect [WhatsApp Business](/whatsapp/overview) for messaging conversations
* Use [test chat](/ai-assistants/test-chat) to test improvements
* Review conversation data regularly to improve assistant performance